luck92 Privacy Policy

1. Introduction

luck92 ("the Company", "we", "us", "our") operates the online betting and casino platform accessible at https://luck92.app ("the Platform"). This Privacy Policy describes how luck92 collects, processes, stores, and protects personal data provided by users ("you", "the User") in the course of registering and using the Platform.

luck92 is committed to handling personal data with the highest standards of confidentiality and security. By registering a luck92 account and using the Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions.

This Privacy Policy applies to all users of the luck92 Platform, including registered Pakistani users accessing the Platform via desktop, mobile browser, or any other supported interface.

2. Data We Collect

2.1 Registration Data

When you create a luck92 account, we collect the following personal information:

• Full legal name as it appears on your CNIC.
• Pakistani mobile number (used as primary account identifier).
• Date of birth (for 18+ age verification purposes).
• Email address (optional; used for account notifications if provided).
• Username and hashed password.

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations, luck92 collects:

• CNIC number and a photograph of the CNIC document (front and back).
• In some cases, a selfie photograph for liveness verification.

2.3 Transactional Data

luck92 records all financial transactions associated with your account, including:

• Deposit and withdrawal amounts in Pakistani Rupees (PKR).
• Payment method used (e.g. JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah).
• Transaction timestamps and reference numbers.
• Betting history: stakes, odds, event details, and settlement outcomes.

2.4 Technical Data

When you access the luck92 Platform, we automatically collect certain technical information:

• IP address and approximate geolocation data.
• Browser type, version, and operating system.
• Device identifiers for mobile access.
• Session duration and pages visited within the Platform.
• Cookie and session data (see Section 9).

3. How We Use Your Data

luck92 processes personal data for the following purposes:

• Account management: To create, maintain, and secure your luck92 account, including login authentication and password recovery.
• Identity verification: To verify that you are at least 18 years of age and to confirm your identity in accordance with our KYC obligations.
• Payment processing: To facilitate PKR deposits and withdrawals via your chosen payment method, including JazzCash, Easypaisa, and supported Pakistani banks.
• Service delivery: To provide access to all luck92 features, including cricket betting markets, luck92 Casino, and slots.
• Customer support: To respond to queries, complaints, and requests submitted to the luck92 support team.
• Responsible gaming: To monitor account activity and enforce responsible gaming tools, including deposit limits and self-exclusion.
• Fraud prevention and security: To detect and prevent fraudulent activity, bonus abuse, money laundering, and unauthorised access.
• Legal compliance: To comply with applicable laws, regulations, and requests from competent authorities.
• Communications: To send account-related notifications, including deposit confirmations, withdrawal status updates, and material changes to our Terms or this Policy.

4. Legal Basis for Processing

luck92 processes personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between luck92 and you as a registered user, including account operation and payment processing.
• Legal obligation: Processing required to comply with applicable legal requirements, including anti-money laundering (AML) and KYC obligations.
• Legitimate interests: Processing for fraud prevention, security monitoring, and service improvement where these interests are not overridden by your privacy rights.
• Consent: Where you have provided explicit consent, such as opting into promotional communications.

5. Payment Data

luck92 handles all PKR payment transactions with strict confidentiality. Payment data, including JazzCash wallet numbers, Easypaisa account details, and bank account information, is used exclusively for processing the transaction requested by the account holder.

luck92 does not store full card or banking credentials on its own servers beyond what is operationally required. Where third-party payment processors are used to facilitate transactions, those processors operate under their own applicable security standards.

Withdrawals on luck92 are only processed to a payment method registered in the verified account holder's name. luck92 will not transfer funds to third-party accounts under any circumstances.

6. Data Sharing

6.1 Third-Party Service Providers

luck92 shares personal data with carefully selected third-party service providers who assist in operating the Platform. These include payment processing partners, identity verification providers, and game software suppliers. All third-party processors are bound by data processing agreements that prohibit the use of your data for any purpose other than providing services to luck92.

6.2 Legal Disclosure

luck92 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory obligation. luck92 will notify affected users of such disclosures where legally permitted to do so.

6.3 No Selling of Data

luck92 does not sell, rent, or otherwise commercially exploit your personal data to any third party for marketing or profiling purposes. This commitment applies unconditionally to all luck92 users.

7. Data Retention

luck92 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account registration and KYC data: retained for a minimum of five (5) years following account closure, in accordance with AML record-keeping obligations.
• Transactional and betting history: retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: retained for two (2) years from the date of the relevant interaction.
• Technical and session data: retained for up to twelve (12) months from collection.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where a legal obligation requires extended retention, luck92 will retain the data for the required period and no longer.

8. Your Rights

As a luck92 user, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of all personal data luck92 holds about you. Requests will be fulfilled within 30 days.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held by luck92.
• Right to erasure: Subject to legal retention obligations, you may request deletion of your personal data. This right does not apply where retention is required for legal compliance purposes.
• Right to restrict processing: In certain circumstances, you may request that luck92 restrict the processing of your personal data pending resolution of a dispute.
• Right to object: You may object to the processing of your personal data where such processing is based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact the luck92 support team using the contact details available in the footer of this page. luck92 may require identity verification before fulfilling data rights requests.

9. Cookies

9.1 What Cookies luck92 Uses

luck92 uses the following categories of cookies on the Platform:

• Essential cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in to your luck92 account during a browsing session.
• Analytics cookies: Used to understand how users navigate the Platform so that we can improve functionality and user experience. Analytics data is aggregated and anonymised.
• Preference cookies: Used to remember your Platform settings, such as display language.

9.2 Managing Cookies

You may configure your browser to reject or delete cookies at any time. Please note that disabling essential cookies may affect the functionality of the luck92 Platform, including the ability to remain logged in to your account. luck92 does not use third-party advertising or tracking cookies.

10. Children's Privacy

The luck92 Platform is strictly for adults aged 18 years and above. luck92 does not knowingly collect personal data from persons under 18. Where we become aware that personal data of a minor has been collected, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered a luck92 account, please contact our support team immediately.

11. Security

luck92 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all pages and data transmissions.
• Hashed storage of account passwords using modern cryptographic algorithms.
• Role-based access controls limiting staff access to personal data to authorised personnel only.
• Regular security audits and vulnerability assessments of Platform infrastructure.
• Intrusion detection systems and real-time monitoring for suspicious activity.

While luck92 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for ensuring your device is secure when accessing the luck92 Platform.

12. Changes to This Policy

luck92 may update this Privacy Policy from time to time to reflect changes in our data practices or applicable law. Material changes will be communicated to registered users via their registered contact details or via a notice on the Platform. The "Last updated" date at the top of this page reflects the date of the most recent revision. Continued use of the luck92 Platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms.

13. Contact

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by luck92, please contact our support team. Contact details are available in the footer of every page on the luck92 Platform.

The luck92 support team is available 24 hours a day, every day of the year, and endeavours to respond to all data-related enquiries within 30 days of receipt.